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Legal protection and transparency at olympus77

We operate with clear terms so you know exactly how your account, deposits and withdrawals work.

Account security verifiedTransparent payment termsDirect support in English
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olympus77 Legal protection and transparency at olympus77
GET HELP TODAY

How to reach our legal and support team

We keep three contact paths open so your question reaches the right handler. All channels speak English and handle account disputes, payment questions and legal inquiries…

Live Chat Open the chat widget in your account lobby.
Email Send disputes or data requests to [email protected].
In-Account Form Go to Settings → Legal & Support → Submit a Dispute.
YOUR DATA RIGHTS

How we handle your information and account security

Your personal data — name, email, phone, payment details — is encrypted end-to-end and stored on secure servers in Indonesia.

Encryption & Storage

All deposits, withdrawals and identity details are AES-256 encrypted. Data sits on Jakarta-based servers with daily backups. Access logs are kept for two years to prevent unauthorized account entry.

Cookie & Tracking

We use session cookies to keep you logged in and functional cookies to detect fraud. No tracking cookies are placed on your device. You can clear cookies anytime; you'll simply be logged out on your next visit.

Payment Verification

Every DANA, OVO, GoPay and QRIS deposit is verified against your registered mobile phone and bank account. Mismatches block the deposit until you confirm it matches your real account details.

Withdrawal Checks

Before we send money back to your DANA, OVO, GoPay or QRIS account, we verify your identity again. This prevents account takeover and unauthorized payouts. Verification usually takes under 30 minutes.

Data Retention

Transaction records are kept for twelve months. Account profile data (name, phone, address) is stored for three years after account closure for legal compliance and dispute resolution.

Your Rights

You can request your full account export, correct your profile, opt out of non-essential cookies, or delete your account. Submit any request via [email protected] and we'll confirm completion within five business days.

Legal questions from our account holders

Contact [email protected] within seven days of the transaction with your account username and the amount. We'll review the DANA, OVO, GoPay or QRIS receipt and your account balance at the time. If the deposit was received, we investigate refund eligibility with your payment provider. This takes 5–10 business days.

Yes. Go to Settings → Legal & Support → Request Data Export, or email [email protected] with your request. We'll send you a complete file of your account details, transactions, logins and dispute history within five business days, in a portable format.

If you've uploaded a valid ID at signup, verification happens in under 30 minutes. We check your name, photo and expiry date against your DANA, OVO, GoPay or QRIS account. If details don't match, live chat will guide you through updating them. Most players withdraw within an hour of requesting.

Change your password immediately and contact live chat (09:00–22:00 Jakarta time) or email [email protected]. We'll freeze your account, review login history, and confirm your identity before unlocking. We also check for unauthorized withdrawals and issue refunds where fraud is confirmed.

No. Your DANA, OVO, GoPay and QRIS details are deleted 30 days after account closure. We keep your transaction history for twelve months for dispute resolution and tax records, then delete it. Your personal name and phone are retained for three years for legal compliance.

We accept DANA, OVO, GoPay and QRIS for deposits in Indonesia, where local law permits. Bank transfers are available by request. Each deposit is verified against your registered phone and bank account to prevent fraud. Minimum deposit is IDR 10,000; there is no maximum per transaction.

Yes. Request account deletion via Settings → Legal & Support → Delete Account, or email [email protected]. We'll close your account, refund any remaining balance to your DANA, OVO, GoPay or QRIS account within 24 hours, and flag your personal data for deletion within 30 days. Legal records are kept for three years only.

Related Pages

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